Guest Services Receptionist
Company: Stamford Health
Location: Stamford
Posted on: May 8, 2024
|
|
Job Description:
Job Description
JOB SUMMARY:
Under the direction of the Manager of Volunteer Services, the Guest
Services Receptionist is primarily responsible for greeting and
directing guests to their destinations. Sets the tone for
outstanding customer service, assesses all internal and external
guest needs and independently addresses questions and concerns by
providing direction, support and information.
The Guest Services Receptionist also is responsible for answering
phones, transporting & escorting guests as well as delivering
flowers and belongings.
The Guest Services Receptionist will be an expert in the Visitor
Pass System and be responsible for the aesthetic upkeep of the main
lobby. He/She will perform other duties and projects as
assigned.
The Guest Services Receptionist is critical to our patient-centered
environment. As one of the first touch points guests encounter, it
is imperative to exhibit outstanding customer service skills and to
display caring, kindness and respect in all interactions. Providing
information, transportation and guidance with respect and
compassion demonstrates our values and always putting guests
first.
Qualifications
Two or more year's experience preferably in a healthcare setting
performing similar duties.
The ability to work well with individuals at all organizational
levels, team members, other departments, patients, and the
community is required.
Experience with computer software such as MS Office or equivalent
is required.
Knowledge of database software is required.
Superior verbal, organizational, customer service and interpersonal
skills required.
College degree is preferred.
About Us
About Stamford Health
Stamford Health is a non-profit independent health care system with
more than 3,800 employees committed to caring for the community
through a wide range of high-quality health and wellness services.
Patients and their families receive expert, compassionate care
through the system's 305-bed Stamford Hospital; Stamford Health
Medical Group, with more than 40 offices in lower Fairfield County
offering primary and specialty care; a growing number of ambulatory
locations across the region; and support through the Stamford
Hospital Foundation.
Stamford Health is known for its expert, person-centered care
through its many recognitions and partnerships. U.S. News & World
Report has recognized Stamford Hospital as a High-Performing
Hospital. The Centers for Medicare and Medicaid Services (CMS)
rated Stamford Hospital as a five-star hospital for Overall Quality
and The Leapfrog Group awarded Stamford Hospital an "A" for patient
safety. The American Nurses Credentialing Center has granted
Stamford Hospital Magnet Status, which recognizes superior patient
care with the highest level of safety, quality, and patient
satisfaction. Stamford Health is Planetree Gold-Certified for
Excellence in Person-Centered Care and is a Certified--- Great
Place to Work.
Stamford Health is a major teaching affiliate of the Columbia
University Vagelos College of Physicians and Surgeons and has
recently expanded its relationship with Columbia to offer treatment
and expertise from Columbia University Irving Medical Center's
nationally recognized heart surgeons. Stamford Health and Hospital
for Special Surgery (HSS) have created a premier center for
specialty orthopedic care right in Stamford, Connecticut.
Additionally, in 2020 Stamford Health's Carl & Dorothy Bennett
Cancer Center entered into an expanded collaboration with
Dana-Farber Brigham Cancer Center.
Dedicated to being the community's most trusted health care
partner, Stamford Health puts patients first to build long-lasting
relationships. For more information, visit StamfordHealth.org. Like
us on Facebook and follow us on Twitter, Instagram, YouTube, and
LinkedIn.
About the Team
Why work for Stamford Health?
Stamford Health offers an extremely competitive salary with
generous shift differentials where appropriate.
Our Total Rewards Program is ranked as one of the highest
satisfiers based on our employee engagement surveys.
With over 100 transfers and promotions each year for the past 5
years, Stamford Health is a place for you to grow and develop your
career. Many departments from Nursing to Information Systems and
Rehabilitation have Career Ladder programs that foster career
development.
Whether employees choose to live in the greater Stamford, CT area
or commute from New York or Fairfield, we offer free convenient
parking and free transportation from the Stamford train
stations.
Our collaborative with Hospital for Special Surgery, and the Dana
Farber Brigham and Women's Cancer Care Collaborative, connect us
directly with world class expertise, research, resources and
technology to put us at the forefront of patient care.
We have a robust Professional Development and Organization
Development program that provides both clinical and non-clinical
staff with the opportunity to develop and grow professionally.
For organizational leaders, we offer a comprehensive New Manager
Orientation four times per year. Our program designed specifically
for Stamford Health will help prepare today's and tomorrow's
leaders for success with an innovative curriculum based on best
practices. It will also enhance the skills of our leaders that
bring their fresh leadership perspective from other
organizations.
Keywords: Stamford Health, White Plains , Guest Services Receptionist, Hospitality & Tourism , Stamford, New York
Click
here to apply!
|