Client Activation Specialist-CURV
Company: Payarc LLC
Location: Greenwich
Posted on: May 3, 2024
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Job Description:
Description:We are a technology-driven company. We built our
business with the purpose of empowering people and improving their
organizations, one payment at a time.We started our journey by
providing smart and simple payment processing tools and products
but haven't stopped there. We are backed by a team of world-class
experts and the best technology talent, and we are committed to
helping more new businesses get started, increase the revenues of
our customers, and bridge the gap between online merchants and
payment solutions.Our mission is to give companies the tools they
need to change the future of their business.Requirements:As a CURV
Point of Sale Client Activation Specialist at Payarc, you will be a
key player in ensuring seamless operations and exceptional service
for our customers utilizing the CURV Point of Sale system. Your
role requires an elevated skill set and specialized knowledge in
CURV software and hardware support. Collaborating closely with
various teams, you'll excel in a fast-paced environment, providing
expert assistance and driving success with CURV.Responsibilities &
Duties: Manage workload processes by prioritizing tasks within the
scope of assigned work, ensuring all support tasks are addressed
promptly and accurately. Provide expert support for CURV Point of
Sale software and hardware, ensuring smooth operations and
resolving technical issues promptly and effectively. Configure and
troubleshoot CURV hardware components, such as terminals and
peripherals, to ensure optimal performance and functionality.
Conduct in-depth analysis and diagnosis of CURV software issues,
identifying root causes and implementing solutions to maintain
operational efficiency. Advise and collaborate with internal teams
to escalate and resolve complex CURV-related issues, providing
timely updates and resolutions to customers. Schedule & Conduct
Installations of CURV Point of Sale system at customer locations,
ensuring proper setup and configuration according to
specifications. Conduct and manage the virtual training sessions
with customers to familiarize them with CURV Point of Sale
functionalities and features. Managing client account to ensure
seamless processing with the CURV Point of Sale system, monitoring
transactions and addressing any issues or discrepancies promptly.
Stay updated on the latest developments and updates in CURV
technology, providing insights and recommendations for continuous
improvement. Document support interactions, issues, and resolutions
in detail, maintaining accurate records and contributing to
knowledge base development.Manage Client Activation Life Cycle in
order to execute white glove service for every merchant.
Skills/Competencies: Proficiency in troubleshooting technical
issues, including hardware configurations, software
functionalities, and system integrations. Experience in
point-of-sale environments, with a strong understanding of point of
sale systems and operations. Strong problem-solving abilities, with
the capacity to analyze complex issues and implement effective
solutions. Exceptional communication and interpersonal skills, with
the ability to convey technical information clearly and concisely
to customers and internal teams. Detail-oriented and organized,
with a focus on accuracy and efficiency in all tasks related to
CURV support.Ability to independently manage workload.
Qualifications / Experience Required: Written and verbal
proficiency in both English and Spanish, with the ability to
communicate effectively with diverse clientele. Previous experience
in a technical support role or point of sale environment, with a
minimum of 2 years of relevant experience. Bachelor's degree in a
related field preferred.Food service industry experience preferred.
PM22PId6a474720bac-25660-34141664
Keywords: Payarc LLC, White Plains , Client Activation Specialist-CURV, Other , Greenwich, New York
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